Promotions Terms & Conditions
General terms applying to promotional offers made available from time to time, including new customer discounts, first month free, and other limited-time offers.
General Promotions – New Customers*
LIVA Telecom may, from time to time, offer general promotional offers to new customers* (for example, a first month free or a monthly discount for a fixed period).
- Promotions are available only to new customers*.
- Employees and staff of LIVA Telecom are not eligible to participate in promotions.
- Promotions must be redeemed within the stated promotional period.
- Promotions cannot be applied retrospectively.
- Promotions do not apply to higher-speed plans (150 Mbps or above), unless expressly stated otherwise.
- Promotions do not apply to 12/1 plans, unless expressly stated otherwise.
- Promotional discounts cannot be combined with any other discount unless expressly stated otherwise.
- A discount cannot be applied to an address within 180 days of a previous discount being applied, unless you can demonstrate that you are a new owner or rental tenant of that address (and not a flatmate).
- Promotional discounts are not transferable to another person or party.
- Promotional discounts cannot be redeemed for cash.
- Promotions that include hardware do not include postage or mailing costs.
- Promotions involving free hardware: if you fail to pay for your first month of service, LIVA Telecom reserves the right to invoice you for the full cost of the hardware supplied.
- Promotional discounts that depend on maintaining a specific plan type (e.g., unlimited) will immediately cease if you change to an unsupported plan type.
- Customers should refer to the General Terms and Conditions for product- or service-specific terms.
- LIVA Telecom reserves the right to remove or vary a promotion if a Force Majeure Event makes it impractical or impossible to continue offering it. Where this occurs, LIVA Telecom will communicate the reasons clearly and transparently.
Please note:
Discounts will be applied automatically to customer bills. If a discount applies for longer than 30 days, LIVA Telecom will make reasonable efforts to notify you when the discount is about to expire.
*A "new customer" is an individual who has not had an active broadband service with LIVA Telecom in the preceding six months, and who has not been an authorised contact residing at the same address as the primary account holder on an active LIVA Telecom broadband service during that period.
General Promotions – Existing Customers*
LIVA Telecom may, from time to time, offer promotional benefits to existing customers* (for example, complimentary hardware or services as part of a plan to upgrade).
- Promotions are available only to existing customers*.
- Employees and staff of LIVA Telecom are not eligible to participate.
- Promotions must be redeemed during the promotional period.
- Promotions cannot be applied retrospectively.
- Promotions do not apply to higher-speed plans (150 Mbps or above), unless expressly stated otherwise.
- Promotions do not apply to 12/1 plans, unless expressly stated otherwise.
- Promotional discounts are not transferable.
- Promotional discounts cannot be redeemed for cash.
- Discounts will be applied automatically to customer bills for the relevant period.
- Where a promo code is required, it must be quoted and accepted at the time of sale (online or over the phone).
- Promotions involving hardware do not include postage or mailing costs.
- For hardware promotions: failure to pay the first month of service entitles LIVA Telecom to invoice for the full cost of the hardware.
- Discounts dependent on a particular plan type expire immediately if the customer changes to an unsupported plan.
- Refer to General Terms and Conditions for specific product/service terms.
- LIVA Telecom reserves the right to remove or vary a promotion if a Force Majeure Event prevents the promotion from continuing. Any such decision will be communicated transparently.
Note: LIVA Telecom will make reasonable efforts to notify customers before a discount (longer than 30 days) expires.
*An "existing customer" is an individual who is the legal account holder of an active broadband service with LIVA Telecom at the time the promotion is applied.
Refer-a-Friend Program – Terms and Conditions
LIVA Telecom operates a refer-a-friend program under which customers may refer friends to LIVA Telecom in exchange for a defined benefit.
The following terms and conditions apply:
• The dollar value of the referral benefit is as advertised on the LIVA Telecom website at the time of referral.
• The benefit is provided as an account credit applied to monthly internet service fees.
• Referral credits cannot be used to purchase modems, routers, or other hardware.
• Referral benefits cannot be applied retrospectively.
• Employees and staff of LIVA Telecom are not eligible for this program.
• Where required, the referral code must be quoted and accepted at the time of sale, whether online or over the phone.
• Referral benefits cannot be redeemed for cash.
• Referral benefits cannot be transferred to another person or party.
• Only one refer-a-friend credit may be applied per transaction. In case of multiple products (broadband and mobile), the highest single eligible credit will apply.
• New customers signing up may receive either referral credit or a promotional discount, but not both.
• The program applies only to residential NBN and OptiComm services, Small Business, and Business Plus NBN services. It does not apply to enterprise or business-grade services.
• The program does not apply to mobile services on a standalone basis.
• There is no limit on the number of friends you may refer.
• Referral credit is applied once the referred customer's service becomes active.
• Customers may not refer themselves to a subsequent account.
• The referred person must be aware that the referrer receives a benefit.
• Referral codes are not active or usable until the referrer's service is active.
• LIVA Telecom reserves the right, at its sole discretion, to suspend or remove access to the refer-a-friend program where a customer breaches the Fair or Acceptable Use Policy or where LIVA Telecom reasonably believes the program is being abused or manipulated.
PRIVACY:
To participate in this program, customers must disclose their unique account number to the referred person. LIVA Telecom does not provide referrers with personal information about referred customers, other than confirmation that a referral has resulted in an active service and that a referral credit will be applied.
Loyalty Offer – Terms and Conditions
LIVA Telecom may, from time to time, offer loyalty benefits to selected long-term customers by invitation.
The following terms and conditions apply:
- •The value of the loyalty benefit is as stated in the invitation email at the time of the offer.
- •The benefit is provided as an account credit.
- •Employees and staff of LIVA Telecom are not eligible for this offer.
- •Loyalty credits cannot be redeemed for cash.
- •Loyalty credits are not transferable.
- •The offer applies only to residential customers and does not apply to small business or business-grade services.
- •The offer applies to broadband services only (including NBN, OptiComm, Fixed Wireless). The credit does not apply to other services or products such as phone services, mobile services, entertainment services, or hardware.
- •The loyalty offer does not constitute a contract. Customers may change plans or cancel services at any time, and LIVA Telecom may also vary or cancel services in accordance with its standard terms. If LIVA Telecom changes a customer's plan, the original loyalty credit remains unchanged.
- •If a customer cancels their service during the offer period, any remaining prepaid balance will be refunded; however, any bonus credit will not be refunded or paid out.
- •If a customer changes their plan during the offer period, the bonus credit value remains unchanged. Moving to a lower-priced plan will extend the duration of the credit, while moving to a higher-priced plan will reduce it more quickly.
LIVA Telecom reserves the right, at its sole discretion, to remove access to this offer where a customer breaches the Fair or Acceptable Use Policy or where LIVA Telecom reasonably believes the offer is being misused.
Questions or complaints?
LIVA Telecom | Level 49, 8 Parramatta Square, Parramatta NSW 2150 | ABN: 32 621 849 518