Network Centre
Stay up to date with what's happening on the LIVA network.
Internet Speed Test
Check your current internet connection performance
Test Your Speed
Run an online speed test in a new tab. If you contact support about speed, please share the result with the date, time and whether you tested on Wi-Fi or Ethernet.
Start Speed TestOpens FAST.com in a new tab
Results can vary by Wi-Fi, device, time of day and in-home setup. Ethernet testing gives the clearest comparison.
For Accurate Results
Connect directly
Use an Ethernet cable to connect your computer directly to the modem
Close background apps
Close all applications that use internet except the speed test
Test at different times
Run tests during peak (7-11pm) and off-peak hours
Record results
Take screenshots of upload, download, and ping results
If Your Service Isn't Working
If your area is not listed above and you still have issues:
Restart your equipment
Turn off your modem/router and nbn® box (if you have one), wait 30 seconds, then turn back on.
- Unplug power from modem
- Wait 30 seconds
- Plug back in and wait for all lights to stabilise
- Check if service is restored
Run a speed test
Check your current download speed, upload speed and connection latency.
Opens FAST.com in a new tab
Contact support
If the problem continues, contact LIVA Support with your address and speed test result.
- Have your account number ready
- Provide your full address
- Share speed test results
- Describe the issue in detail
We'll help you get back online as quickly as possible.
Need Immediate Support?
Our technical support team is available 24/7 to help with any service issues.