Disaster Support
During emergencies and natural disasters, LIVA provides additional support to help keep our customers connected.
Priority Customer Support
Dedicated support line for affected customers
- 24/7 disaster support hotline
- Priority call routing for affected areas
- Extended support hours during emergencies
- Direct access to technical teams
Extended Billing Flexibility
Payment assistance for customers facing hardship
- Flexible payment arrangements
- Suspended late fees
- Extended due dates
- Hardship support programs
Temporary Connectivity
Alternative solutions when available
- Mobile hotspot devices where feasible
- Temporary satellite solutions
- Public Wi-Fi access information
- Community connection points
Home & Business Support
Assistance for impacted properties
- Equipment replacement support
- Connection restoration prioritization
- On-site support when safe
- Business continuity advice
Types of Emergencies We Support
Bushfires
Support available during declared emergencies
Floods
Support available during declared emergencies
Severe Storms
Support available during declared emergencies
Cyclones
Support available during declared emergencies
Emergency Contacts
In an emergency, your safety comes first. Contact these services immediately if needed.
Emergency Services
Police, Fire, Ambulance
SES (State Emergency Service)
Storm and flood assistance
Bushfire Information
NSW Rural Fire Service
Disaster Welfare
Red Cross Disaster Relief
For life-threatening emergencies, always call 000 first.
Important Disclaimer
Required for Legal & NBN Compliance
Disaster support options are provided on a best-effort basis and may depend on NBN Co, upstream network providers, and local conditions.
Service restoration times, temporary connectivity and field support availability are subject to access, safety restrictions, and network feasibility.
Eligibility may apply, and services may not be available in all areas during emergency conditions. Always follow official emergency service advice.