Step 01
Request a password reset link
Open the customer portal, select “Forgot your password?” and enter your registered email address. Follow the prompts to receive a password reset email.
Secure customer access
Manage your LIVA account
View invoices, make payments, manage direct debit and access account support through the secure customer portal.
Encrypted accessAccount support
My LIVA portal
Sign in securely
The customer portal opens in a new tab.
First time signing in? Select “Forgot your password?” to set up your password.
First-time access
Set up your portal access
Follow these steps to create your password.
Step 02
Check your email
Open the password-reset email from LIVA and click “Change password”. Check your junk or spam folder if you cannot find it.
Step 03
Create your password
Choose your new password, then return to the portal and sign in.
Already have a password? Sign in using your existing password.
Need help accessing your account?
Our support team can assist with login, verification and billing questions.