Fibre Connect – Fibre Upgrade Terms & Conditions

• This offer applies to existing FTTN and FTTC service addresses that have been identified by NBN Co as eligible for an upgrade to FTTP.
• From 1 July 2026, where a LIVA Telecom order relates to an FTTC address that is required by nbn to migrate to fibre, a new FTTC activation will not be available. The available pathway is an FTTP fibre upgrade, and the customer may choose any eligible LIVA Telecom plan available for the upgraded FTTP service.
• For the new FTTP service to be connected, a person 18 years of age or older must be present at the premises at the time of any required appointments.
• NBN Co may determine that additional infrastructure (including trenching and conduit) is required to complete the installation. Where this occurs, the cost of the additional infrastructure must be paid by the customer. If you do not wish to pay these additional costs, you may cancel the installation provided that no works have commenced.
• If there is an active FTTC service at the premises, it remains the customer's responsibility to arrange cancellation of that service with the current provider after the new FTTP service has been activated, unless LIVA Telecom confirms otherwise in writing. This helps avoid unnecessary ongoing billing for the legacy FTTC service.

• For FTTN to FTTP upgrades, the minimum eligible plan is 500 Mbps / 50 Mbps for Residential addresses and 500 Mbps / 50 Mbps for Business addresses.

• For FTTC to FTTP upgrades from 1 July 2026, there is no minimum speed tier for the upgrade pathway. Customers may choose any eligible LIVA Telecom plan available for the upgraded FTTP service.

• Customers should refer to the General Terms and Conditions for specific products and services.