Credit Card Request Service Agreement (CCR-SA)
This agreement explains your obligations when entering into a credit card payment arrangement with LIVA Telecom and outlines our obligations to you.
Billing and automatic payments
No monthly plan payment is required at signup. Any equipment or optional extras payable at checkout are shown separately.
Your first invoice will be issued and emailed when your service is activated. If you have authorised automatic payments, your first monthly plan payment will normally be collected from your authorised saved payment method within two calendar days after activation. Your first payment covers the monthly service period beginning on your activation date.
Monthly plan fees are billed in advance. Your actual service activation date determines your monthly service anniversary; payment-processing dates do not change it. Subsequent monthly plan payments are due on the renewal date shown on your Bill. If you have authorised automatic payments, collection is scheduled for that date, unless otherwise agreed with you.
For subsequent monthly service periods, we will generally send your invoice at least 10 Business Days before the scheduled automatic payment date. Your invoice will show the amount payable, service period, scheduled payment date and payment-assistance contact details.
Where an approved free trial applies, the first monthly payment follows the trial terms.
If a normal recurring automatic payment fails, we will normally retry two calendar days after the scheduled collection date, then make a final scheduled retry seven calendar days after that original collection date, unless a payment arrangement or applicable protection requires otherwise. We will notify you promptly after each failure, with the outstanding amount, the next scheduled attempt (if any), and payment-assistance contact details.
If payment remains outstanding after the final scheduled payment attempt, we may consider restricting or suspending the service only after required notices have been given and expired, and payment-assistance requests, financial-hardship protections, payment arrangements, unresolved billing disputes or complaints, domestic or family violence and other vulnerability protections, regulatory holds and applicable Australian telecommunications requirements have been considered and satisfied. If any required condition is incomplete, restriction or suspension will be deferred. A failed final retry does not trigger automatic next-day suspension.
For payment assistance, call 1300 345 148 or see our Financial Hardship Policy.
The following is your Credit Card Request Service Agreement with LIVA Telecom. This agreement explains your obligations when entering into a financial arrangement with LIVA Telecom and also outlines our obligations to you.
We recommend that you keep this agreement in a safe place for future reference. This agreement forms part of the terms and conditions of your Credit Card Request (CCR).
Definitions
- Account means the account held at your financial institution from which we arrange funds to be debited.
- Agreement means this Credit Card Request Service Agreement between you and us.
- Debit Day means the day on which payment from you to us is due.
- Debit Payment means a particular transaction where a debit is made.
- Credit Card Request means the Credit Card Request between you and us.
- Us / We means LIVA Telecom (the Debit User).
- You means the customer.
- Your Financial Institution means the financial institution that issued your credit card.
Payment
By approving this Credit Card Service Agreement, you authorise us to arrange for funds to be debited from your nominated account. You should refer to this agreement for the terms governing the arrangement between you and us.
We will only arrange for funds to be debited from your account as authorised in this service agreement.
Monthly payment timing is set out in Billing and automatic payments above. Other amounts remain payable on the date stated on your Bill or agreed with you. Payment processing does not change your service anniversary.
Amendments by Us
We may vary any part of this agreement at any time by providing you with at least fourteen (14) days' written notice.
Amendments by You
You may request to change, suspend, defer or cancel a payment, or terminate this agreement, by providing us with at least fourteen (14) days' notice. This can be done by:
- Contacting us by telephone on 1300 345 148 during business hours
- Sending us an email on billing@livatelecom.com.au
- Arranging the change directly through your financial institution
Your Obligations
It is your responsibility to ensure that sufficient funds are available in your account to allow a payment to be made in accordance with this Credit Card Service Agreement.
If a normal recurring automatic payment fails, we will normally retry two calendar days after the scheduled collection date, then make a final scheduled retry seven calendar days after that original collection date, unless a payment arrangement or applicable protection requires otherwise. We will notify you promptly after each failure, with the outstanding amount, the next scheduled attempt (if any), and payment-assistance contact details.
If there are insufficient funds in your account to meet a debit payment:
- We may charge you a fee
- You must arrange payment using an alternative method or ensure sufficient cleared funds are available by an agreed time
You should review your account statements to ensure that all debited amounts are correct.
If LIVA Telecom is required to pay GST on a supply made in connection with this agreement, you agree to pay LIVA Telecom, on demand, an amount equal to the consideration payable multiplied by the prevailing GST rate.
Dispute Resolution
If you believe there has been an error in debiting your account, you should notify us as soon as possible by telephone or in writing so that we can investigate and resolve the issue. Alternatively, you may raise the matter directly with your financial institution.
If our investigation determines that your account has been incorrectly debited, we will arrange for your financial institution to adjust your account accordingly and notify you in writing.
If we determine that your account has not been incorrectly debited, we will provide you with written reasons and supporting evidence.
Accounts
You should ensure that the account details you have provided to us are accurate.
Confidentiality
We treat confidentiality seriously. Your billing information is collected, used and stored in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Our Privacy Policy explains what personal information we collect, how it is used and your rights to access that information.
We will only disclose information about you:
- Where required by law
- For the purposes of this agreement, including in connection with any enquiry or claim
Notice
If you wish to notify us in writing regarding any matter relating to this agreement, you may:
- email: billing@livatelecom.com.au
Questions or complaints?
LIVA Telecom | Level 49, 8 Parramatta Square, Parramatta NSW 2150 | ABN: 32 621 849 518