Business Opticomm Plans
Critical Information Summary – OptiComm Broadband
Download the Critical Information Summary for your records.
Plan information
Data included and pricing
| Plan | Fibre Start | Fibre Plus | Fibre Pro | Fibre Ultra |
|---|---|---|---|---|
| Speed Tier (Mbps) | 25/10 | 50/20 | 500/50 | 1000/100 |
| Voice Only – Min/Max Monthly Charge | N/A | N/A | N/A | N/A |
| Unlimited – Min/Max Monthly Charge | $76 | $89.95 | $109 | $119 |
| Typical Business Download Speed (9am–5pm) | ~23 Mbps | ~47 Mbps | ~500 Mbps | ~875 Mbps |
| Typical Business Upload Speed (9am–5pm) | ~9 Mbps | ~18 Mbps | ~44 Mbps | ~42 Mbps |
Typical Business Speed: LIVA Telecom is currently collecting representative performance data for these plans during the busy period. Typical Business Speed refers to the typical speed business customers can expect during the busy period between 9:00am and 5:00pm. Indicative observed test speed: The indicative observed test speed is based on limited current testing and is provided for general guidance only. It is not guaranteed speed and may change as more representative data becomes available. Actual speeds may vary due to factors including the customer’s service address, in-premises wiring and cabling, modem/router capability, Wi-Fi performance, device capability, network conditions, OptiComm network congestion, the number of connected users and the websites or online services being accessed. The speed tier refers to the wholesale speed tier of the plan and is not a guarantee that the customer will receive the maximum download or upload speed at all times. | ||||
Information about the service
What is the service?
LIVA Telecom's OptiComm fibre broadband service uses OptiComm network equipment to deliver fibre broadband connectivity to your business premises.
These services provide the typical business download and upload speeds listed for each plan in the table below.
Where is it available?
These services are available in areas where OptiComm infrastructure has been deployed.
For availability details, customers should refer to the LIVA Telecom website.
What do I need to access the service?
- You must have the required OptiComm equipment installed at your business premises. If this equipment is not already installed, you will need to contact OptiComm on 1300 137 800 to arrange installation before signing up with LIVA Telecom.
- You will also need a modem/router compatible with Fibre to the Premises (FTTP) services (see Equipment fees below).
What is included?
Features of this service include:
- Australian-based and overseas-based customer support
Bundling requirements
Bundling is not compulsory.
You may choose to bundle:
- a business phone service (VoIP), and/or
- optional add-on features such as a static IP address.
Minimum term of the service
The service is supplied month-to-month with a minimum term of 1 month. This is not a fixed-term contract. You may cancel at any time, subject to the minimum term and any other special conditions disclosed for the selected service; charges already incurred remain payable.
Qualifications and restrictions
This service may be restricted or cancelled if:
- you fail to pay your bill,
- you are abusive towards LIVA Telecom staff, or
- you breach LIVA Telecom's terms and conditions or fair use policy.
Changes to your plan
LIVA Telecom may change plan pricing from time to time.
If a change is materially detrimental, we will provide at least 30 days' written notice.
Information about pricing
Excess usage
There are no excess usage charges.
Exit fee
Early termination fee - Within 6 months $50
Set-up fee
There is no set-up fee.
Equipment fees
You are not required to purchase an OptiComm-ready modem/router from LIVA Telecom.
If you choose to purchase one from us:
- Modem/router pricing starts from $209 plus postage.
Postage options:
- $20 postage applies to the modem.
New development fee
OptiComm may charge a fee for deploying network infrastructure to new premises or dwellings, the actual fee payable is determined on a case-by-case basis. This fee may be applied to each new premises requiring an OptiComm connection. This includes, but is not limited to lots under reconstruction, new dwellings, and new buildings requiring a new mailing address. This charge of $300 will be payable directly to OptiComm before you commence signup with us or you can opt to pay it through us to pass on.
Connection charge
A connection charge may also apply:
- $330 if your property is classified as OptiComm Class 1–3, or
- $550 if classified as Class 5.
You will be informed during signup if this charge applies.
Other possible charges
- If you bundle broadband with a phone service or optional features, your monthly costs may vary. For phone services, refer to the relevant Critical Information Summary.
- You may change plans at any time at no cost.
- OptiComm may charge a $97 (as billed by Opticomm) missed appointment fee if you fail to attend a confirmed installation or fault appointment.
- Bills are issued electronically and sent to the email address nominated on your account at no additional cost, but paper bills are available upon request. A charge of $5.00 per bill, plus any applicable transaction or payment processing fees, will apply to cover printing, postage, and handling costs.
- If upgrading mid-billing cycle, you must pay the price difference.
- Plan downgrades are not prorated and no refunds apply.
- Appointments are locked in 24 hours prior and cannot be changed without incurring this fee.
Note: All prices in this Critical Information Summary include GST.
Other information
Call and usage information
You can check your usage through the LIVA Telecom customer portal.
Customer service
LIVA Telecom provides Australian-based and overseas-based customer support for technical, account and sales enquiries.
Support hours are published on the LIVA Telecom website.
Complaints
If you are not satisfied with your service, you may follow LIVA Telecom's complaint handling process available on our website. www.livatelecom.com.au
Telecommunications Industry Ombudsman (TIO)
If your complaint is not resolved after following LIVA Telecom's complaint process, you may contact the Telecommunications Industry Ombudsman (TIO) for independent mediation:
- Phone: 1800 062 058
- Website: tio.com.au
LIVA Telecom
Level 49, 8 Parramatta Square,
Parramatta, NSW 2150
P 1300 345 148
Contact & Escalation
LIVA Telecom | Level 49, 8 Parramatta Square, Parramatta NSW 2150 | ABN: 32 621 849 518