Business Essential Plans
Critical Information Summary – nbn® Broadband
Download the Critical Information Summary for your records.
Plan information
Available plans
| Plan | Data Speed | Monthly Charge | Typical Business Download Speeds (9am–5pm) | Typical Business Upload Speeds (9am–5pm) | Early Term Termination Charge | Minimum Term |
|---|---|---|---|---|---|---|
| Basic | 25/10 Mbps | $59.95 | ~23 Mbps | ~9 Mbps | $0 | 1 month |
| Value | 50/20 Mbps | $84.95 | ~47 Mbps | ~18 Mbps | $0 | 1 month |
| Everyday | 100/20 Mbps | $89.95 | ~94 Mbps | ~18 Mbps | $0 | 1 month |
| Core Plus | 500/50 Mbps | $89.95 | ~500 Mbps | ~44 Mbps | $0 | 1 month |
| Core Premium | 750/50 Mbps | $99.95 | ~750 Mbps | ~44 Mbps | $0 | 1 month |
| Core Ultra | 1000/100 Mbps | $109.95 | ~875 Mbps | ~92 Mbps | $0 | 1 month |
Advanced Pro, Turbofast Pro, High-Speed Business and Ultrafast Pro availability depends on connection type. 2-Year Price Lock: The eligible base monthly internet plan fee is fixed for 24 months from activation. LIVA Telecom absorbs ordinary nbn® wholesale price changes. New or changed taxes, levies and government or regulatory charges may apply. Typical Business Speed: LIVA Telecom is currently collecting representative performance data for these plans during the busy period. Typical Business Speed refers to the typical speed business customers can expect during the busy period between 9:00am and 5:00pm. Indicative observed test speed: The indicative observed test speed is based on limited current testing and is provided for general guidance only. It is not guaranteed speed and may change as more representative data becomes available. Actual speeds may vary due to factors including the customer’s nbn® technology type, service address, in-premises wiring, modem/router capability, Wi-Fi performance, device capability, network conditions, the number of connected users and the websites or online services being accessed. The speed tier refers to the wholesale speed tier of the plan and is not a guarantee that the customer will receive the maximum download or upload speed at all times. | ||||||
The 2-Year Price Lock Offer
The 2-Year Price Lock is available to eligible new customers until varied or withdrawn by LIVA Telecom for future orders.
LIVA Telecom may vary or withdraw the Price Lock for future orders. If a customer’s eligible order has already been accepted, the 2-Year Price Lock will apply for 24 months from the service activation date, subject to the applicable terms.
The 2-Year Price Lock Offer applies to the eligible base monthly internet plan fee for 24 months from the service activation date.
LIVA Telecom will not increase the eligible base monthly internet plan fee during the 24-month Price Lock period and will absorb ordinary nbn® wholesale price changes affecting the plan.
The price lock does not apply to optional add-ons, modem/router or hardware charges, delivery fees, installation charges, relocation charges, phone services, Static IP charges unless specifically included, payment processing fees, late payment fees, charges for additional services, charges already incurred, plan changes, or new or changed taxes, levies, government charges or regulatory charges.
The service is supplied month-to-month with a minimum term of 1 month. This is not a fixed-term contract. The customer may cancel at any time, subject to the minimum term and any other special conditions disclosed for the selected service. Charges already incurred remain payable.
After 24 months, the 2-Year Price Lock ends and the plan will continue month-to-month at LIVA Telecom’s then-current monthly price unless the customer changes plan or cancels the service. Notice of any price change will be provided where required.
Kaspersky Plus promotional benefit
Eligible customers may choose a 10-day free trial of Kaspersky Plus for 1 user on 1 device. The trial begins when the order is accepted at checkout. Unless cancelled before the trial ends, it converts to a 12-month paid licence and a one-time $25.00 charge including GST will appear on the first LIVA Telecom internet invoice issued after the trial. The paid licence does not automatically renew.
| Product: | Kaspersky Plus |
| Free trial: | 10 days from checkout |
| Users / devices: | 1 user / 1 device |
| Paid licence after trial: | 12 months |
| One-time post-trial charge: | $25.00 including GST |
| Automatic renewal: | No |
The Kaspersky Plus trial is optional, must be actively selected during checkout, and does not replace business endpoint security, managed cybersecurity, backups or professional IT security advice.
LIVA Telecom is not the developer or operator of the Kaspersky software. The customer is responsible for checking device compatibility, installing the software, activating the licence and accepting Kaspersky’s applicable terms before use.
The 10-day trial starts from the server-recorded time checkout is completed and the order is accepted. The customer may cancel the Kaspersky trial through LIVA Telecom before the trial ends without charge; cancelling Kaspersky does not cancel the internet service.
If the trial is not cancelled before it ends, the paid 12-month licence starts immediately after the trial. The one-time $25.00 charge will be added to the first LIVA Telecom internet invoice issued after that time and follows that invoice’s normal payment due date.
If the internet service is cancelled after the trial has converted, the $25.00 licence charge remains payable and may appear on the final invoice, subject to any rights the customer has under the Australian Consumer Law.
The paid licence ends after 12 months and does not automatically renew. Continued protection requires the customer to make a new purchase or expressly agree to another offer.
Kaspersky products may not be suitable for Australian Government systems, government-managed devices, corporate devices, school devices or other restricted environments where Kaspersky use is prohibited by policy, law or internal security rules. The customer is responsible for checking whether they are permitted to install and use Kaspersky on their device before activating the licence.
Information about the service
What is the service?
LIVA Telecom's nbn® broadband service uses nbn® network infrastructure, including but not limited to Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC), or Fibre to the Node (FTTN), to deliver broadband connectivity to your premises.
Where is it available?
These services are available in areas where nbn® has been rolled out.
Further rollout information is available via nbn®, or you can visit this link https://www.nbnco.com.au/learn/rollout-map.
What do I need to access the service?
You will require the following:
- Where applicable, nbn® may need to install equipment on the outside and inside of your premises, with internal equipment installed near a power point. A person aged 18 years or over must be present at the premises for this appointment.
- An NBN-ready modem/router.
- FTTC customers will require an nbn® Network Connection Device and HFC customers will require an nbn® Network Termination Device, supplied free of charge by nbn®.
Important notes for FTTN and FTTC customers:
- Your existing copper phone line will be taken over by the nbn® connection.
- You must migrate to an IP-based phone service (internet phone), or you will lose your current landline phone service.
- Internal phone sockets within your premises may be disabled.
- If you have more than one phone line into your property, you can opt for nbn® on one line, and keep your landline on the other, for a service fee of $297.
Please note that this second line will be disconnected 18 months after nbn® initially went live in your area.
What is included?
Features of this service include:
- Basic no eSLA – best-effort restoration times
- Static IP address
- Priority ticket handling by LIVA Telecom's support team
Do I have to bundle anything with the service?
Bundling is not compulsory.
You may choose to bundle a VOIP phone service.
Minimum term of the service
The service is supplied month-to-month with a minimum term of 1 month. This is not a fixed-term contract. You may cancel at any time, subject to the minimum term and any other special conditions disclosed for the selected service; charges already incurred remain payable.
Qualifications
This service may be restricted and/or cancelled if:
- You fail to pay your bill
- You engage in abusive or threatening behaviour towards our staff or
- You breach LIVA Telecom's terms and conditions or our fair use policy, available at www.livatelecom.com.au/compliance
Information about pricing
Excess usage
There are no excess usage charges for this service.
Exit fee
There are no exit fees for this service.
Set-up fee
There is no set-up fee for this service.
Equipment fees
You are not required to purchase an NBN-ready modem/router from LIVA Telecom.
If you choose to purchase one from us:
- Selected modem/router options start from $69. Prices vary by model, plan compatibility and selected equipment. The final equipment price is displayed during checkout.
- $20 postage applies to the modem.
New development fee
nbn® may charge a $300 new development fee for deploying network infrastructure to each new premises requiring an nbn® connection.
This may apply to, but is not limited to:
- new dwellings,
- lots under reconstruction, or
- new buildings requiring a new mailing address.
You will be informed during signup if this fee applies.
Other possible charges
- If you bundle your broadband service with a phone service or add-on features, your monthly charges may differ. For full terms and conditions on a phone service, please see the relevant critical information summary and for details on add-on features, speak to our staff.
- You may change plans at any time for no fee.
- Other optional NTD changes may cost up to $100. Contact our support team to confirm availability and applicable charges before requesting an NTD change.
- If you choose to have a second line installed as a safety net for your business during changeover, this will cost $297. Any internal cabling must be arranged by you through a licensed contractor.
- Bills are issued electronically and sent to the email address nominated on your account at no additional cost, but paper bills are available upon request. A charge of $5.00 per bill, plus any applicable transaction or payment processing fees, will apply to cover printing, postage, and handling costs.
- Upgrades require payment of the pro-rata difference for the remainder of the billing cycle.
- Downgrades are not eligible for pro-rata refunds.
Changes to your plan
LIVA Telecom may change plan pricing from time to time.
If a change is materially detrimental, we will provide at least 30 days' written notice.
Other information
Call and usage information
You can monitor your usage through the LIVA Telecom customer portal, available via web. www.livatelecom.com.au
Customer service
LIVA Telecom provides an Australian-based customer support team for technical support, account enquiries, and sales assistance.
Support hours are published on the LIVA Telecom website.
Complaints
If you are not satisfied with your service, you may follow LIVA Telecom's complaint handling process, available on our website.
Telecommunications Industry Ombudsman (TIO)
If your complaint remains unresolved after following our complaints process, you may contact the Telecommunications Industry Ombudsman (TIO) for independent mediation:
- Phone: 1800 062 058
- Website: tio.com.au/making-a-complaint
LIVA Telecom
Level 49, 8 Parramatta Square,
Parramatta, NSW 2150
P 1300 345 148
Contact & Escalation
LIVA Telecom | Level 49, 8 Parramatta Square, Parramatta NSW 2150 | ABN: 32 621 849 518