Residential Opticomm Plans

Data included and pricing

What is the service?

LIVA Telecom's OptiComm fibre broadband service uses OptiComm network equipment to deliver fibre broadband connectivity to your premises.
These services provide the typical evening download and upload speeds listed for each plan in the table below.

Where is it available?

These services are available in areas where OptiComm infrastructure has been deployed.
For availability details, customers should refer to the LIVA Telecom website.

What do I need to access the service?

• You must have the required OptiComm equipment installed at your property. If this equipment is not already installed, you will need to contact OptiComm on 1300 137 800 to arrange installation before signing up with LIVA Telecom.
• You will also need a modem/router compatible with Fibre to the Premises (FTTP) services (see Equipment fees below).

Features of this service include:

• Australian-based and overseas-based customer support

Bundling is not compulsory.
You may choose to bundle:

• a home phone service (VoIP), and/or
• optional add-on features such as a static IP address.

The service is supplied month-to-month with a minimum term of 1 month. This is not a fixed-term contract. You may cancel at any time, subject to the minimum term and any other special conditions disclosed for the selected service; charges already incurred remain payable.

This service may be restricted or cancelled if:

• you fail to pay your bill,
• you are abusive towards LIVA Telecom staff, or
• you breach LIVA Telecom's terms and conditions or fair use policy.

LIVA Telecom may change plan pricing from time to time.
If a change is materially detrimental, we will provide at least 30 days' written notice.

Excess usage

There are no excess usage charges.

Exit fee

Early termination fee - Within 6 months $50

Set-up fee

There is no set-up fee.

You are not required to purchase an OptiComm-ready modem/router from LIVA Telecom.
If you choose to purchase one from us:

• Modem/router pricing starts from $209 plus postage.

Postage options:

• $20 postage applies to the modem.

OptiComm may charge a fee for deploying network infrastructure to new premises or dwellings, the actual fee payable is determined on a case-by-case basis. This fee may be applied to each new premises requiring an OptiComm connection. This includes, but is not limited to lots under reconstruction, new dwellings, and new buildings requiring a new mailing address. This charge of $300 will be payable directly to OptiComm before you commence signup with us or you can opt to pay it through us to pass on.

A connection charge may also apply:

• $330 if your property is classified as OptiComm Class 1–3, or
• $550 if classified as Class 5.

You will be informed during signup if this charge applies.

• If you bundle broadband with a phone service or optional features, your monthly costs may vary. For phone services, refer to the relevant Critical Information Summary.
• You may change plans at any time at no cost.
• OptiComm may charge a $97 (as billed by Opticomm) missed appointment fee if you fail to attend a confirmed installation or fault appointment.
• Bills are issued electronically and sent to the email address nominated on your account at no additional cost, but paper bills are available upon request. A charge of $5.00 per bill, plus any applicable transaction or payment processing fees, will apply to cover printing, postage, and handling costs.

Note: All prices in this Critical Information Summary include GST.

Call and usage information

You can check your usage through the LIVA Telecom customer portal.

Customer service

LIVA Telecom provides Australian-based and overseas-based customer support for technical, account and sales enquiries.
Support hours are published on the LIVA Telecom website.

If you are not satisfied with your service, you may follow LIVA Telecom's complaint handling process available on our website. www.livatelecom.com.au

If your complaint is not resolved after following LIVA Telecom's complaint process, you may contact the Telecommunications Industry Ombudsman (TIO) for independent mediation:

• Phone: 1800 062 058
• Website: tio.com.au