Residential Lower Tier Plans

Available plans

Eligible customers receive Kaspersky Plus for 1 device for 12 months at no additional upfront cost with an eligible fixed-line nbn® plan. A $30 promotional recovery charge for the included Kaspersky Plus licence may apply if the eligible internet service is cancelled within the first 6 months after activation. Eligibility and terms apply. This offer is available to eligible new customers from 23 June 2026 until varied or withdrawn by LIVA Telecom. If a customer’s order has already been accepted during the offer period, the Kaspersky Plus licence will apply for 12 months from the service activation date, subject to the applicable offer terms.

What is the service?

LIVA Telecom's nbn® broadband service uses nbn® network infrastructure (e.g. Fibre to the Premises (FTTP), Hybrid Fibre Coaxial (HFC), Fibre to the Curb (FTTC) and Fibre to the Node (FTTN)), to deliver broadband services to your premises.

These services provide the typical evening download and upload speeds listed for each plan in the table below.

Where is it available?

These services are available in locations where nbn® has been rolled out.

Availability depends on your address.

What do I need to access the service?

To access this service:

• Where applicable, nbn® may install equipment on the outside and inside of your premises (near a power point). A person aged 18 years or over must be present at the premises for this appointment.
• You will require an NBN-ready modem/router.
• FTTC customers will also require an nbn® Network Connection Device, and HFC customers will require an nbn® Network Termination Device, both provided free of charge by nbn®.

Important note for FTTN and FTTC customers

• Your copper phone line will be taken over by the nbn® connection. This means you must transfer to an IP (internet-based) phone service or you may lose your existing landline phone service.
• All existing phone sockets within your premises may be disabled.
• If you have more than one phone line into your property, you can opt for nbn® on one line, and keep your landline on the other, for a service fee of $297.

Please note that this second line will be disconnected 18 months after nbn® initially went live in your area.

Features of this service include:

• Australian and Overseas based phone support

Bundling is not compulsory.

You may choose to bundle your broadband service with:

• a home phone service (VoIP), or
• optional add-on features such as a static IP address.

The service is supplied month-to-month with a minimum term of 1 month. This is not a fixed-term contract. You may cancel at any time, subject to the minimum term and any other special conditions disclosed for the selected service; charges already incurred remain payable.

This service may be restricted or cancelled if:

• You fail to pay your bill
• You are abusive to staff or
• You breach LIVA Telecom's terms and conditions or our fair use policy, available at www.livatelecom.com.au/compliance

Excess usage

There are no excess usage charges.

For plans that are not unlimited, once your included data allowance is used, your service will be shaped to 1 Mbps download and 1 Mbps upload for the remainder of the billing period.

Exit fee

There are no exit fees for this service.

Set-up fee

There is no set-up fee for this service.

Equipment fees

You are not required to purchase a modem/router from LIVA Telecom.

If you choose to purchase equipment from us:

• Selected modem/router options start from $69. Prices vary by model, plan compatibility and selected equipment. The final equipment price is displayed during checkout.
• $20 postage applies to the modem.

New development fee

The nbn® may charge a $300 new development fee for the cost of deploying network infrastructure to new premises or dwellings. This fee may be applied to each new premises requiring a nbn® connection. This includes, but is not limited to, lots under reconstruction, new dwellings, and new buildings requiring a new mailing address. We will inform you upon signup if this fee may apply.

Other possible charges

• Other optional NTD changes may cost up to $100. Contact our support team to confirm availability and applicable charges before requesting an NTD change.
• If you bundle your broadband service with a phone service (VoIP) or any of our add-on features, your monthly charges may be different.

For full terms and conditions on a phone service, please see the relevant critical information summary and for details on add-on features, speak to our staff.

• You may change your plan at any time at no cost:
• Bills are issued electronically and sent to the email address nominated on your account at no additional cost, but paper bills are available upon request. A charge of $5.00 per bill, plus any applicable transaction or payment processing fees, will apply to cover printing, postage, and handling costs.

All prices listed in this Critical Information Summary are inclusive of GST.

LIVA Telecom may change plan pricing from time to time.
If a change is materially detrimental, we will provide at least 30 days' written notice.

Call and usage information

You can monitor your usage through the LIVA Telecom customer portal, available online.

Customer service

LIVA Telecom provides an Australian-based customer support team for technical support, account enquiries and sales assistance.
Support hours are published on the LIVA Telecom website.

Complaints

If you are not satisfied with your service, you may follow LIVA Telecom's complaint handling process, available on our website. (www.livatelecom.com.au)

Telecommunications Industry Ombudsman (TIO)

If your complaint remains unresolved after following our complaints process, you may contact the Telecommunications Industry Ombudsman (TIO) for independent mediation:

• Phone: 1800 062 058
• Website: tio.com.au/making-a-complaint